Terms

Paper Order Form

If you’d like to order by fax or check and the item you’d like does not have a promotional flyer, print a copy of the Publication Sales order form. An order form or flyer must be sent with all fax or check orders to ensure accurate and timely delivery.

 

In-State/Out-of-State Pricing

This catalog contains both out-of-state and in-state prices, please be sure to select the appropriate option. Wisconsin residents who are not tax exempt must add 5.5 percent to cover state and county sales tax. Prices subject to change.

 

International Orders

All orders must be prepaid either by Mastercard/VISA or check in U.S. dollars. Orders will be shipped via Airmail Parcel Post. Please allow 3-4 weeks for delivery.

 

Return Policy

Unused, undamaged items may be returned for full refund within 10 days of receipt. Shipping and handling is nonrefundable.

 

Having problems with your order?

If you are having problems with your order, please complete the form on the “Contact Us” page or call customer service at 1-800-243-8782 (U.S. only) or 608-266-2188 between 8:00 a.m. and 4:00 p.m. Central Time.

 

Shipping Information

All orders are shipped via a parcel delivery service. Shipping addresses should contain a street address and addressee. Items ordered together are not necessarily shipped at the same time or in the same package. Orders from Alaska and Hawaii will be shipped UPS second-day air. Call 1-800-243-8782 for a quote on shipping costs if not ordering online.

 

Walk-In Sales

Walk-in sales are welcome by appointment only. Appointments are available Monday-Friday, 8:00 a.m. to 4:00 p.m. To set up an appointment, please complete the online contact form with your preferred date and time, or call customer service at 1-800-243-8782 (U.S. only). We are located in downtown Madison, at 125 South Webster Street.

 

Out-of-Stock Items

Occasionally, certain publications prove more popular than anticipated, and our supply runs out. If this happens, we will notify you and offer you the choice of canceling your order or waiting until the supply is replenished. All back orders will be filled the day the item arrives from the printer.

 

We guarantee satisfaction!

If, for any reason, you are not completely satisfied, return the items(s) via UPS within ten (10) days for a full refund. If your order arrives damaged, save the packaging and complete the form on the “Contact Us” page or call customer service at 1-800-243-8782 (U.S. only) or 608-266-2188 between 8:00 a.m. and 4:00 p.m. Central Time.

 

Email

By supplying your email address at checkout, you authorize Publication Sales to send you emails regarding your order as well as occasional promotional catalogs and flyers. Your contact information will never be shared or sold.

 

Questions or Comments?

We’d love to hear from you! Complete the form on the “Contact Us” page or call customer service at 1-800-243-8782 (U.S. only) or 608-266-2188 between 8:00 a.m. and 4:00 p.m. Central Time.